Withings Steel HR Sportchat_bubble_outlineFrom real comments

Owners report problems like the minute hand lagging and needing frequent resets, moisture forming inside the watch glass, and the glass itself being soft and prone to scratching during activity or falls.

@murielvd

Cool tracker, looks like a normal watch. I have one, and within a couple of months, the minute hand started lagging randomly. I cannot trust the \"analog\" time to be correct at all, and have to reset it several times a day. Many owners seem to experience the same issue and Withings never comments or comes up with a solution. I would have got the next generation (scanwatch) if it did not show the same issue… (but it does according to several forums, it does )launch

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September 30, 2021

@fredgaine1330

Can someone notify me when they make one with a hr monitor that works on black skins? That is a weird and cringeworthy flaw that I am hoping they are working hard at fixing!!launch

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November 28, 2020

@michaelyounes29

I absolutely love the design however I feel that if won't be durable enough if say I fall off my bike. The glass is gonna scratch like crazy.launch

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January 13, 2019

@aljosssap

Anyone serious about sports with this watch .. forget it .. the elegance will go away after first exercise .. I have the hr and have the same problem as with pop .. the glass is super soft.. I thought the expensive one will be tougher..launch

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September 23, 2018

Several users describe frustrating experiences with Withings support, including unresolved warranty replacements after over 100 emails, unreachable support, and low Trustpilot ratings tied specifically to aftersales issues.

@10HAAA211

Absolutely useless customer service and substandard products. Bought two steel hr sports and both started losing time in the first 6 months. 7 months have passed and withings still can’t replace the two faulty watches. More than a 100 email thread and still no resolution. What a shame withingslaunch

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January 9, 2021

@miss.kate.toronto

I just have to pop in here and say Withings products are terrible. I would avoid at all costs. They are very cheap quality and their customer service is non-existent.launch

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June 16, 2020

@IPv6people

The Withings pictures look beautiful and the watches are. But Withings forget you as soon as you have paid the product. Withings support is unreachable. So keep fingers crossed you will never have a frozen watch.launch

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February 11, 2020

@AR-zr1om

You say the after sales are good but if you look on trust pilot they average 1star all because of aftersales. It put me off buying it also misses key fitness features for people who actually train properly it doesn't have a lap timer, that's one of the most basic things runners needlaunch

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February 10, 2020

Multiple commenters, especially serious runners, criticize the lack of a lap timer and interval training settings, calling it a poor fit for anyone training seriously despite its 'sport' branding.

@AR-zr1om

Great looking watch but this is a poor attempt at a sports watch, anyone who actually is into training wants interval timers and lap timers which this doesn’t havelaunch

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August 24, 2020

@AR-zr1om

You say the after sales are good but if you look on trust pilot they average 1star all because of aftersales. It put me off buying it also misses key fitness features for people who actually train properly it doesn't have a lap timer, that's one of the most basic things runners needlaunch

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February 10, 2020

@AR-zr1om

This watch is such a missed opportunity, too many sports on it without any of them actually being useful. Where's the lap timer and interval settings? If they did that I'd buy one nowlaunch

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February 8, 2020

@Ariozo111

It's a nice little gadget, but more for folks that need a tracker for steps and the easy stuff. If you into training it lacking many things.launch

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March 5, 2019

While some praise HR accuracy, others report it's completely unable to pick up heart rate, or that distance tracking is way off compared to phone GPS and other sports watches, and one reviewer warns of readings up to 30bpm off during intense workouts.

@midorimuseart

Great review and strongly considering it! Have you done any exploration on how accurate the heart rate sensing is? I saw a different review from a while back warning it could be up to 30bpm off during higher intensity workouts when checked against a manual pulse count or an apple watch. Thanks!launch

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March 30, 2021

@fredgaine1330

Received mine yesterday and put it back in the box after 30 minutes. I set it up and downloaded the app. It is totally unable to pick up my heart rate. I read the faqs, followed the instructions, watched the fix offered on the video, tried the other arm, restarted the watch. Nothing! Utter disappointment.launch

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June 27, 2020

@ArtbyMarciaFurman

I am very curious about the heart rate accuracy. I am used to an apple watch which supposedly has the best HRM. Mine broke and I'm not sold on getting another apple watch. I'd like something more simple, but I don't want to sacrifice HR accuracy.launch

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September 26, 2018

@hellosurprise

Nice design as usual from Withings. I have the Steel HR, great looking watch IMHO, but there a two problems with it. 1) The tracking simply doesn't work. The distances after a run is way off compared to the tracking in my phone and other and other sports watches. And we shouldn't even talk about the heart rate. 2) The quality is lacking. There are moisture on the inside of the glass in the watch - and the same thing happened to my friend (who sent it back though since he got the problem earlier than me). So when its cold outside and you go inside its hard to read the numbers on the watch because of this.launch

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September 19, 2018

In contrast to those who like the minimal notification approach, other users report notifications barely working at all, requiring frequent factory resets and reconnecting to their phone to restore functionality.

@VinPapineau

Mine is useless for notifications! Almost never get them. If the notifications worked id definetely wear it within my usual shuffle of smartwatches. Be careful though....launch

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December 19, 2020

@lucecannon

I have owned one of these since Dec. I have to factory reset the watch and reconnect to my iPhone about every other week to reset the notifications (you know, the “smart” part). Withings continues to have me expect a software update to resolve the issue. Still waiting. And waiting. I’m not a satisfied customer.launch

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March 8, 2020

@theWALLofWOLFSTREET

Nice review, does the watch has s Bluetooth switch?or airplane mode?I don't like to have an always on Bluetooth sensor under my pillow.launch

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December 6, 2019

Some users find the watch, or its strap, poorly suited to their wrist size, with one calling the 40mm case too small for a man's wrist and another finding the strap way too big for small wrists.

@TheGconrad

40mm is way too small I would buy it if it came in a 44mm.launch

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September 18, 2019

@FrankNSense2290

From the looks of it the strap is waaaay too big. I have small wrists too and that would drive me crazy having it wrap all the way around.launch

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November 23, 2018

@Arinis.ltd.

Amazing looking watch, the only problem with it is that it is too small !! Even the the bigger size one is very small for a man's wrestlaunch

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September 20, 2018

A user notes that navigating the sport watch's menus with only a single button is a hassle, expressing eagerness for the follow-up Scanwatch model.

@jerome96114

I really want the follow up model Withings Scanwatch to come out already. Navigating through the Sportwatch's menues with only a button is a big hassle.launch

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August 26, 2020