Universal Audio Apollo Twin USBchat_bubble_outlineFrom real comments

Multiple commenters are uncertain or concerned that the USB-C version doesn't work with Mac despite marketing or retailer listings suggesting otherwise, causing purchase anxiety for those needing cross-platform use.

@istominmusic

Hello, I ordered myself an Apollo Twin X USB (type C), Heritage edition for my studio PC computer. I didn't want to mess around with PCIe to Thunderbolt adapters. \nI also have a Mac Pro M1 (which I use exclusively for playing gigs via Mainstage). I plan to use the Apollo at concerts. But. I just heard in one of the youtube videos that this version of Apollo USB doesn't work on MAC! How is that? I really hope this is some kind of mistake as this would be a disaster for me! I have high performance USB Type-C on my macbook pro. I really hope this is some kind of misunderstanding.launch

smart_display

May 11, 2025

@reshra

Wow first review/unboxing of this I've seen! Some websites (Thomann) seem to suggest this might be compatible with Mac as well, do you know if that's the case or could you test it? Thanks!launch

smart_display

August 30, 2023

@bennyb1829

Will the Apollo usb hook up to a new MacBook Pro m1 chiplaunch

smart_display

April 12, 2022

Users report the interface or USB cable not being recognized by their DAW (Studio One, Ableton) even after following installation steps, with no clear resolution path and no direct customer support available.

@marcello1982

It is so weird to say, that this interface is impressive at such a high level and at the same time it' s the biggest piece of crap for Microsoft Users.launch

smart_display

March 28, 2026

@Stillaways2go

Can someone please assist me. I paid for Studio One 7 and it's not locatijg my Apollo twin x usb. I must be doing something wrong or forgetting something as far as installation. Unfortunately not even ChatGPT can help me. I have a Asus ZenBook Windows 11. I purchased a usb c to c cord. I downloaded UA Connect and installed but it appears im doing something wrong and it sucks Apollo has no customer service support to where I can speak with someonelaunch

smart_display

July 1, 2025

@Goldbergino

Hey friend\n\nI just got this piece.\nEverything went ok until i opend my daw (abletone 11).\nFor some reason the usb cable is not recognizing by the computer but the whole device is.\nI have a screenshot of the troubleshooting but cant send it here..\nHelp pleaseeee ❤launch

smart_display

October 2, 2023

Buyers note that a USB-C cable is not included in the box, which they find unusual and frustrating given the interface's price point, leading to confusion about which cable to buy.

@terklinkx1675

why is there no info on the wires you need like no details at alllaunch

smart_display

March 30, 2026

@ronvaknin277

USB-C cable isn't included in the box , any recommended cables? very weird that it's not included in that price rangelaunch

smart_display

December 26, 2023

Multiple users struggle to locate or configure virtual channels and I/O routing in the new UA Connect console software, requesting tutorials to understand basic setup.

@CarlosjrMaz

thanks do u have any tutorial video for APOLLO TWIN X USB I having problem to set virtual channels, and i can find the I/O to change inputs and out puts thankslaunch

smart_display

September 3, 2023

@CarlosjrMaz

can you tell me how to use virtual channel on APOLLO TWIN X USB WINDOWS\n thankslaunch

smart_display

September 3, 2023

Several commenters describe broader frustration that Universal Audio interfaces don't work reliably across both Mac and Windows compared to competitors like RME, informing their decision to consider or switch away from Apollo products.

@BrotherLautric

Hello, I tried connecting an Apollo interface to my PC using a Thunderbolt connection about a year ago. Despite my motherboard having a Thunderbolt input, the drivers didn't function properly and caused my PC to crash. I encountered difficulties using it with discord. Have you updated the drivers for all Apollo interfaces to enhance compatibility with Windows, or was it just for this specific model? Thank you for your response; I'm still eagerly considering purchasing one.launch

smart_display

April 5, 2024

@garymorrison1009

I frankly don’t get why UA can’t make an interface that will work with Mac and Win. My RME BB will run flawlessly on both formats with no lag on any DAW.launch

smart_display

September 2, 2023

A user with an up-to-date modern PC (Ryzen 3800X, MSI X570) followed official setup instructions exactly but still got a persistent 'USB connection not detected' error, describing the issue as rampant with this interface.

@PianoManPaul

Hi ... I just got my Apollo Twin USB today, followed all the setup instructions from UA website to a tee, I'm pausing this video right after the 2-minute mark to write this comment IN HOPES you are gonna talk about USB 3 connectivity issues, which are RAMPANT right now with this Twin. I have 2 external USB3 HD's, that all work fine and full speed on these ports, but the software gives me the same message every time, \".... USB CONNECTION NOT DETECTED...\" I have an almost-new (exactly a year old) AMD Ryzen 3800X, on a MSI X570 Tomahawk MB, 32 GB DDR5 (GSkill 16ns) RAM. Drivers are all up-to-date. OK Now I'll keep watching, and if I like what I see, I'll post you a nice thank-you!launch

smart_display

May 5, 2021

A user who owned the Twin and Twin X for six years switched to an RME UCX II and reports cleaner preamps with more gain, better converters, and wider soundscape, plus the inability to fully bypass the Apollo's preamps when using external mic pres.

@dspoet1

I got the first generation Apollo Twin in 2014 and then in 2020 got the Twin X, six years total of working with the Twin. Almost two months ago, a friend of mine told me about RME. After a bit of research, I ditched my Twin X and got the RME UCX II. I can tell you from experience that the RME UCX II is leaps and bounds better than the Apollo Twin. \n\n1. The clocking is better. \n2. The preamps are cleaner and better. I get 72 dB of clean preamp gain opposed to the 65 dB of gain that's colored from the Apollo Twin\n3. Better converters which means better conversion. Converters on the Apollo Twin are sub-par.\n4. The soundscape is clearer and wider. I hear things in my mixes that I didn't hear with the Apollo Twin. \n5. More inputs and outputs. RME UXC II: 20-in/20-out. Apollo Twin X: 10-in/6-out.\n6. You can't bypass the preamps on the Apollo Twin X when using an external mic preamp. The signal still passes through the Apollo Twin preamps, which still add a little bit of color to the sound/signal coming from the external preamp. I found this out about six months ago. This means I wasn't getting the full advantage of my Neve Shelford Channel. After switching to the UCX II, problem solved. \n\nWith plugins from Plugin Alliance and now some from UAD Spark (13 native plugins), the ones I was using anyway before I sold the Twin, I don't need the Twin anymore to run those plugins. Plus I can add a UAD Satellite to run more UAD Plugins if I wanted to. \n\nThe only thing the Twin X has over the RME UXC II is the ability to track with Unison Preamps, which really doesn't matter if you track with hardware gear. For the price point, I get more bang for my buck with the RME UCX II.launch

smart_display

September 4, 2022