Generally negative
Several owners report the cooling fan on the back of the subwoofer doesn't spin, with one saying even a warranty replacement unit had the identical fault. This raises concerns about a widespread manufacturing issue.
Generally negative
Multiple commenters say the sound feels like 2.1 rather than true 5.1, citing poor channel separation and one direct comparison unfavorable to a JBL 2.1 system. One user even alleges misleading in-store 5.1 demo videos that were actually 2.1 sourced.
Generally negative
Users report the home theatre audio disconnecting when using HDMI ARC with certain TVs and set-top boxes, requiring multiple software updates and troubleshooting attempts that ultimately failed to resolve the issue for one user.
Generally negative
The tall-boy rear speakers require running wires to the back of the room, which commenters describe as a pain to install neatly, wishing Sony had made the rears wireless.
Generally negative
Owners criticize Sony's service centers as unresponsive or unhelpful, with one saying spare parts become hard to get after the warranty period despite decent product quality.