Strongly criticized
Several users struggle to sign into Microsoft Teams on the TC8, citing refresh-code loops, devices not detected, missing Teams provider options, and confusing, inconsistent Microsoft documentation about resource accounts and licensing.
Strongly criticized
One user reports the TC8 unpairs from the Poly Studio X50 every day, a bug Poly has acknowledged and is working to patch. Another customer with up-to-date firmware sees the same daily pairing loss with a Poly X50.
Frequently criticized
In Teams mode the TC8 reportedly cannot navigate the in-call menu to admit lobby guests or start recording, and lacks speed-dial favorites, forcing users to manually type contact names to dial.
Generally negative
Two commenters ask Poly to add a physical keyboard to the TC8, saying its absence complicates setup and daily typing tasks.
Frequently criticized
Users report the TC8/Zoom pairing showing the room offline with a 'cannot connect to Zoom rooms' error, and another hit a forced Zoom Room software upgrade prompt before a test meeting could proceed.
Frequently criticized
One user reports the Teams room automatically mutes itself whenever joining or answering a call, or when another participant joins, with no setting found to disable it.
Generally negative
One commenter criticized the passcode 'shape matching' entry method as childish and unnecessarily confusing compared to standard numbers or letters.