Elgato 4K X Prochat_bubble_outlineFrom real comments

Numerous users report that feeding the card a 4K120 or higher input signal results in capture output as low as 1080p or lower, not the full 4K60 many expected. Several called this a dealbreaker for console gaming setups.

@JaymesHildegard

Hey, just in case anybody is a little confused (As I was), you cannot record a PS5 with this and expect to get a 4K60 or even a 4K30 video out of it. This is from Elgatos website;\n\n\"The codec, resolution, and frame rate availability change depending on the input signal. For example, with a 4K120 HDR input signal, the maximum available capture will be 1080p120 HDR (P010). \"\n\nSo please, if you want 4K like I did, don't get this one, it's not what you're looking for. The 4K X, their newest external capture device actually *can* capture a PS5 in 4K. I have seen *many* people struggling with this issue who aren't very familiar, and coming from only recording gameplay on my PC, and suddenly wanting to record a PS5 exclusive game, I quickly discovered that nobody was really aware that just because it's got 4K in the name, doesn't mean it will take in and record every 4K signal as in the case of the PS5 and it's 4K120. And yeah, I was that guy too, don't feel too bad, so have a TON of people online who weren't sure to make the card \"work\" all the while being unaware that it was operating as designed.launch

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October 26, 2025

@Qiuvox

So basically I cant game at 4k 120fps and record at 4k 60fps on 4k pro ? Because my tv gonna arrive today and it supports 4k120, I have 4k pro already byt never needed to play at 4k120 before. But now with new tv I wanna play at 4k120 but record 4k60. In sdr, is it possible? Also what about passthrough 5.1 audio but record stereo?launch

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March 10, 2025

@funkyblackcat

I got the 4k Pro, maybe I got the wrong card. I cannot put it to passthrough 4k120 and capture 4k60 in OBS which was my intended use. It's outputting only 1080p in the properties, I think that is what you meant in 5:40.\nWill the 4K X be able to output 4k60 in OBS while passing 4k120? I dont want to buy it wrong again 😭launch

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June 14, 2024

@GameFidelity

I was so excited when these were announced, but to learn I'm not able to capture 4K60 HDR whilst playing at 4k120/144 HDR is mind-boggling. In my case, it can't do anything more than what I currently can, so I guess I'll stick with my 4K60S+ for now.launch

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May 31, 2024

Multiple users reported black screens lasting months, driver instability requiring version rollbacks, no-signal EDID errors, BSOD crashes, audio popping, and frustrating warranty processes, with some switching to Avermedia as a result.

@raiinmakeerr

After nearly 2 months of black screen. i was able to get it to work by uninstalling the 4k pro utility program, then i installed it again, but for me, it only works if I don't update to the latest update. \nI had to install the version that I used when I bought the card in 2023 and make sure I do not let the card update to the latest version.launch

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April 21, 2025

@aaravgmg

Bro I bought Elgato 4k pro today, I have a PS5 or pc i9 13900k or 3060 GPU / Aero G790 Motherboard / LG 2K Monitor, after selecting elgato 4k pro in OBS no single is coming and showing device edid is not valid on elgato software no single, I updated all the drivers or 4K pro drivers also gpu driver or 4K pro driver on elgato site but the problem still didn't get resolved and also disabled HDCP in PS5. What can I do no single coming 😢😢😢launch

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March 30, 2025

@kenneyaf

So I've owned 4 different Elgato capture devices in my lifetime, both USB and PCI-E models at different points, and the audio has ALWAYS been imperfect with either degradation or minor to major popping on every computer I've used them in, both in OBS and in Elgato's own software. This was my deciding factor in selecting Avermedia in this generation.launch

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March 5, 2024

@TimProVision

I had nothing but problems with my Elgato 4K Pro. Which was unfortunate as I have a ton of their other products. I have never had a problem with Avermedia's though. Also Elgato's warranty process was a nightmare. 🤷‍♀launch

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February 1, 2024

Commenters questioned why the card was limited to PCIe Gen2 x4 instead of Gen3, viewing it as an artificial constraint that pushes buyers toward the USB-based 4K X or pricier alternatives.

@charu002

I’ll wait for a revision then. Be greedy on the pcie bandwidth make it gen 3 instead of gen 2! Also, the 4k 120 fps capture. That should be the main selling point for everybody since we have ps5 and xbox series x’s\n\nWhat i see from now is 4k pro defeats the purpose of saving space and making not only entices everyone to buy 4k x, but also make a certain percentage buy an external usb that could make the same or expensive than the 4k pro. Not everyone has 10 gbps usb port yetlaunch

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April 4, 2024

@PrismaticBoobaLiciousFTW

I still don't understand why 4K Pro was limited to PCIe Gen2 x4 instead of PCIe Gen3 x4 interface...launch

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February 2, 2024

At high refresh rates like 4K240, users report the passthrough signal switches to blurry YCbCr 4:2:0 chroma rather than full RGB, making on-screen text and detail hard to read despite properly rated cables.

@gamrguide

athats false advertisement. You can passthrough 4k240hz but you'll get Ycbcr 4:2:0 colors instead of RGB and the capture device will get a 240p signal instead of 1080p 240. It's a blurry mess I cant even read my folders name on the desktop. The only real passthrough is 4k60. The capture device doesnt downscale the resolution with that. There is something going on in the transition from 4k to lower res. The only way I found to capture footage while maintaining 4k 240 Rgb is to use the 4k Pro as secondary monitor. You capture your screen in obs on gaming pc when cast it on the Elgato for the second PC. The previous cards were already doing 4k60 cause it's kinda a scam... And yes my cables are 8k graded and DCS is turned off and yatiyatiya.launch

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September 19, 2025

@gamrguide

Not really impressed by the Elgato 4K Pro... 4K 240 to 1080 240 is a blur mess of low res pixels. Okay you get the feed but 1080p looks like 240p... PLUS! 4k 240 passthrough is in YCBCR 4:2:0 not RGB! Tried everything, made sure hdmi cables were 8k on both side. Reseat the card in another slot on my mobo... Elgato 4K X works as intended though. If used in a passthrough, adds some ms of lag but still manageable I guess. Last time I buy any of these cards. Wanted a 2 pc setup for streaming...cards are not reliable and I got all of em! Just use NVENC... save money save time.launch

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September 18, 2025

Some users found that the 4K Pro won't passthrough 1440p at a full 240Hz, capping it at 144Hz instead, and one described the associated 240Hz passthrough experience as unusable outside of narrow conditions.

@yubrandomain

I have a pro 4k and I’m not happy. I been dealing with Elgato support and it will not do a clear 240 pass through at 1440p. If I do any other HZ other than 240 it will be clear. Going to return the 4k pro and just install my 4k60 mk.2\n\nGreat cards but the 4k pro is not it.launch

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May 14, 2024

@iSurpass__

Well the 4k pro does not allow passthrough of 1440p at 240. It caps you at 144. The 4k x does allow you but for some reason when i make my game full screen it thinks im playing at 4k even though my game res is set to 2560x1440. The only way i make it work is if i make my game windowed fullscreen. At that point it stays at 1440p 240. If anyone knows how to fix this issue i would appreciate the input.launch

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April 10, 2024

A commenter pointed out the card can passthrough 1440p240 in 10-bit but is forced down to 4:2:0 8-bit at only 720p for capture, calling the gap between passthrough and capture quality illogical.

@shanksisnoteventhatstrongbruh

No 4:2:0 10bit 1440p60 capture with the PCIe 4K Pro capture card is incredibly stupid, so i can game/passtrourgh at 1440p240 10bit but only record at 4:2:0 8bit 720p???? hello??? that is ASSlaunch

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February 1, 2024

Elgato's own documentation, cited by a commenter, states the 4K Pro does not support capturing video signals using Display Stream Compression, which affects monitors like the Alienware AW3225QF that keep DSC always on.

@KaiserVonGrauer

I've got a Dell Alienware AW3225QF which apparently has DSC always on. I'd like to use 4k240 passthrough and capture at 1080p60. The documentation for the 4k Pro says, \"4K Pro does not support the capture of video signals utilizing Display Stream Compression (DSC).\" is this true? Will it not work at all?launch

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May 26, 2024

A commenter noted the card's specs only reference basic 16:9 coverage, leaving 21:9, 32:9, and 16:10 display owners without clear guidance on compatibility.

@RyouEmerald

Okay but NONE of these cards tell you anything but basic 16:9. What if I have a 21:9 monitor, or a 32:9? What if the device I'm capturing is outputting at 16:10? And if they don't support any of these, why? Its not like its 2010, 21:9 monitors exist.launch

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February 1, 2024