Withings Body Scanchat_bubble_outlineFrom real comments

Accuracy is inconsistent across users. Multiple commenters report body composition numbers that don't match reality, with one comparing the scale's 13% body fat reading against a DEXA scan showing 21%. Others describe readings that drift over time, require dampening feet to register, or consistently show the same inaccurate percentage even after replacement units and algorithm fixes for handle-based scales. This pattern suggests accuracy problems recur across multiple owners even after Withings support intervention.

Customer support often falls short when problems arise. Several buyers describe support that starts unhelpful and gets worse, including a week spent trying to fix a unit before returning it, refusal to provide refunds, and no way to register a device without proof of purchase. One commenter says US support has no live chat or phone number, while UK users report high failure rates paired with poor assistance, leaving customers stuck with expensive non-functional hardware.

Subscription requirements are a major purchase concern. A recurring theme is refusal to accept any device requiring a subscription to unlock core functionality, with several commenters saying they'll skip the purchase or switch to a competitor like Hume if features are paywalled. At roughly $400 hardware cost plus a reported $10 monthly fee, commenters feel additional payment demands are unreasonable given how much has already been spent on Withings ecosystem devices.