check_circleWorks flawlessly for some out of the boxNotableexpand_more0 mentions
A number of owners report zero noise issues at all, even using various setups including volume controllers and b-stock units. This suggests build variance rather than a universal defect.
Widely praised
cableNoise fixable via balanced cablingexpand_more0 mentions
Several users report that switching from unbalanced RCA to balanced XLR or TRS cables instantly eliminated the hum and hiss they were experiencing. This became a common troubleshooting fix shared across comments.
Widely praised
volume_downHum inaudible or negligible at distance for someexpand_more0 mentions
Several commenters say the hum is faint, barely noticeable, or fine as long as listening distance is 1-1.5 meters or more, making it a non-issue for casual or home use.
Generally positive
graphic_eqStrong sound quality when working properlyexpand_more0 mentions
Multiple owners describe the sound as fantastic and are happy overall with the monitors when no noise issue is present. One user with a PreSonus mixing console expressed continued love for the brand despite the hum problem.
Widely praised
support_agentResponsive manufacturer supportexpand_more0 mentions
At least one user spoke to a PreSonus representative who acknowledged the issue and was friendly and helpful, suggesting the company is aware and engaging with affected customers.
Generally positive