Poly Trio C60chat_bubble_outlineFrom real comments

The Trio C60 looks like a hardware refresh of the Trio 8800, though its naming raises questions. A commenter observes that the C60 appears to be the same device as the Trio 8800 but with a new fabric casing and an upgraded processor, and questions why Poly departed from its established numbering pattern instead of calling it an 8801 or 8900. The same commenter notes it pairs well with Poly's Studio X30 and X50 cameras, suggesting an intentional ecosystem fit despite the confusing model name.

Microphone pickup can sound muffled depending on distance from the unit. One user paired their Trio C60 with a Studio X50 and reported complaints that someone speaking from one meter away sounded noticeably more muffled than someone speaking from three meters away. This inconsistency in audio pickup was raised as a specific concern needing troubleshooting tips, pointing to uneven microphone performance across distances rather than a uniformly clear pickup.

Setup and platform configuration leave several open documentation questions. Users ran into a missing Zoom Room option in the base profile during setup, uncertainty over whether a power adapter is included or must be purchased separately, and a mini HDMI port described as reserved for future use with no confirmed timeline. Others asked how to install Teams, Zoom, and Webex apps, how to upgrade via RPRM like the Trio 8800, what an under-screen sensor does, and whether Logitech cameras or RingCentral profiles are supported, indicating gaps in available guidance.