Strongly criticized
Users report an update bricking a TC10, leaving the screen black with no indication of life, while another unit failed to access the update server entirely and stayed on outdated firmware. These issues required manual troubleshooting and possible replacement.
Frequently criticized
When two TC10 panels are used in the same room, only one properly registers room check-in, causing the meeting to cancel after a timeout because the other panel doesn't detect the check-in. Users note competing systems like Crestron with Robin handle this scenario correctly.
Frequently criticized
One user found the TC10 would not detect a paired X30 unless another panel was unplugged, as if the TC10 was trying to act as room controller instead of scheduler. This caused confusion in multi-device Teams setups.
Generally negative
In an active Teams Room call, entering AV Control and returning Home strands the panel on the main Teams screen while the call is still active but uncontrollable. This was logged as an issue with HP.
Generally negative
A user found that camera controls from the Poly Camera Controls app on a G9 PC did not reflect on the TC10, despite working fine on a GC8. This suggests inconsistent integration across Poly hardware.
Generally negative
Users note the TC10 typically needs Power over Ethernet to turn on, raising questions about workarounds when PoE isn't available on the network.
Generally negative
A commenter criticizes the shape-matching interface element as childish and unnecessarily confusing, questioning why standard numbers or letters weren't used instead.
@nadmercs69
@HenryLeu
