Poly Blackwire 5220From real comments

Name: Poly Blackwire 5220
Rating: 3 (4 reviews)

Verdict distilled from 4 mentions across 4 aspects in comments under product review videos.

Positive sentiment50%

PROS 50%

CONS 50%

Rank based on 4 mentions across 4 aspects

View the verdict as

What users love

Noise-cancelling mic0 mentions

Widely praised

Well-liked for call centre work0 mentions

Strongly positive

What users complain about

Inconsistent mute button0 mentions

Frequently criticized

No active noise cancelling0 mentions

Generally negative

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Elevated mid-bass/sub-bass not fully neutral

Sound highly dependent on seal and source

9Budget

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Light or rolled-off bass

Cheap-feeling build quality

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You are here

31Mid

Poly Blackwire 5220

Noise-cancelling micWell-liked for call centre workInconsistent mute buttonNo active noise cancelling

Poly Blackwire 5220

Noise-cancelling mic

Well-liked for call centre work

Inconsistent mute button

No active noise cancelling

Comfort
1. Sennheiser HD 490 Proarrow_upward11
2. Apple EarPodsarrow_upward10
3. Shure SRH1540arrow_upward8
Sound quality
1. Apple EarPodsarrow_upward12
2. Apple AirPods Pro 2arrow_upward8
3. Bose Noise Cancelling Headphones 700arrow_upward2
Build quality
1. Shure SRH1540arrow_upward6
2. Bose Noise Cancelling Headphones 700arrow_downward3
3. Sennheiser HD 490 Proarrow_downward3
Noise cancellation
1. Apple AirPods Pro 2arrow_upward8
2. Bose Noise Cancelling Headphones 700arrow_upward7
Wide soundstage
1. Philips SHP9500arrow_upward9
2. Denon AH-D9200arrow_upward4
Durability
1. Apple EarPodsarrow_upward6
2. Apple AirPods Pro 2arrow_downward4

Overall Impression

The Poly Blackwire 5220 is a wired headset some buy for office or call centre work and others use for gaming. One user says they loved it for call centre work. The mic is noise cancelling, while the headset itself is passive noise cancelling rather than active (ANC), with Poly reserving ANC for the pricier Blackwire 7225. Some users report inconsistent mute behavior, where the unit announces 'Mute off' even though it is already unmuted, sometimes requiring several button presses before it actually mutes. Several viewers asked unanswered questions about whether the noise cancellation lives in the 3.5mm jack socket or the mic itself, whether it still works over the 3.5mm connection instead of USB, and how it performs over 3.5mm with a phone.

Outdated / Not-accurate data?

micNoise-cancelling mic

1 mentions

Widely praised

The mic on the Blackwire 5220 is noise cancelling, which one commenter clarifies is distinct from active noise cancelling on the headset side. This is highlighted as a key feature of the model.

@bengazzara7757

The mic is noise canceling, the headset is passive noise cancelling. Active noise cancelling (ANC) headsets are a higher price level. A Blackwire 7225 has active noise canceling.

smart_display

November 2, 2020

support_agentWell-liked for call centre work

1 mentions

Strongly positive

One user bought the headset and says they loved using it for call centre work, suggesting solid day-to-day comfort and usability in that setting.

@fromearthanduniverse

Bought one and I loved it used for my call centre work

smart_display

September 30, 2021

mic_offInconsistent mute button

1 mentions

Frequently criticized

A user reports that the mute function is unreliable: pressing mute produces a beep and sometimes an incorrect 'Mute off' announcement even when already unmuted, and the button must be pressed multiple times before the mic actually mutes.

@TestyCool

I use one at work and was so impressed with it that I got one for gaming. \nThere is a problem though. The one at work when I mute only beeps. The one I got for gaming beeps then said \"Mute on\" or \"Mute off\". For some reason, the one that speaks will just say \"Mute off\" even when mute is already off and will not mute. I have to press the mute button several time for it to actually mute.

smart_display

August 31, 2025

volume_offNo active noise cancelling

1 mentions

Generally negative

The headset itself only offers passive noise cancelling rather than active noise cancelling (ANC); a commenter notes that ANC is reserved for Poly's higher-priced Blackwire 7225 model.

@bengazzara7757

The mic is noise canceling, the headset is passive noise cancelling. Active noise cancelling (ANC) headsets are a higher price level. A Blackwire 7225 has active noise canceling.

smart_display

November 2, 2020

Poly Blackwire 5220chat_bubble_outlineFrom real comments

What users lovefavorite_border

What users complain aboutheart_broken

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Who wins on what

Comfort

Sound quality

Build quality

Noise cancellation

Wide soundstage

Durability

auto_awesomeOverall Impression

Poly Blackwire 5220From real comments

What users love

What users complain about

Overall Impression