Frequently criticized
Multiple users reported that the headphones did not appear in their phone's Bluetooth device list, preventing successful pairing. One user specifically noted the headphones would not connect with an iPhone 13 at all.
Frequently criticized
A user reported that the required companion app repeatedly stated their device was not compatible with the app version, blocking use of app-dependent features.
Frequently criticized
One user reported the headphones powering off on their own even while audio and video playback continued, with no clear cause or fix identified in the comment.
Generally negative
A user was initially confused by the alternating blue and white light during pairing, mistaking it for a malfunction and nearly returning the product before understanding its meaning.