Strongly criticized
Multiple users report one earpiece failing to charge entirely, unclear charge-completion indicators, and cases dying prematurely. Cleaning the small recessed contacts sometimes resolves it temporarily.
Frequently criticized
Owners describe random disconnects, failed firmware updates, and mismatched firmware versions between left and right units causing sync issues.
Frequently criticized
Several users find the pairing and re-pairing process confusing or unreliable, sometimes requiring multiple attempts to fix auto-off or connection glitches.
Generally negative
IEMs with recessed connectors like Moondrop Aria and Starfield require extra 2-pin/MMCX adapters that add bulk, can prevent the unit fitting in the case, and may loosen over time.
Generally negative
Users are disappointed that the cable/connector can't be replaced if damaged, and that the case is plastic, especially compared to competitors like the TRN BT20s Pro.
Generally negative
The recessed charging pins are difficult to clean and prone to dust or contact issues, requiring a larger flat contact design according to one user.