Eufy HomeBase 2chat_bubble_outlineFrom real comments

Users report recording that randomly shuts down and only resumes after a reboot, cameras that go permanently offline after a year or two, and sudden inability to pair or re-add devices despite full resets of modem, router, and hub.

@kellyhall8786

We can’t pair our cameras to our eufy homebase 2 now. They’ve been fine for ages. They randomly went offline & we’ve followed all of the troubleshooting tips & nothing works. It keeps saying “unable to add device”. Can you help? We’ve reset everything, modem, homebase & cameraslaunch

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February 11, 2025

@manfromthen

Here's the thing. I've used the Homebase 2 for a few years, and it is very inconsistent in recording. It shuts down the recording randomly. Resumes when it feels like, or when you re-boot it. SO, no mention here that Homebase 3 is any better.launch

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December 8, 2024

@tomgong6349

I have eufy homebase 2, and one of the eufy 2c camera is always offline, I think that is one of the issues since a lot of people's cameras worked well for 1 or 2 years, and after that, the camera is always offline. Does anyone else have a similar issue?launch

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December 20, 2023

Reviewers describe the Eufy app and software as glitchy and unreliable, saying updates rarely fix significant recurring issues and that they now avoid the brand's products as a result.

@TheTravisDrake

Eufy is primarily fine but lots of meh. The software updates rarely fixes the significant issues in key issues. I now avoid all products from them as a result of key areas that have issues that cause significant frustration. I like good or great but that’s me I’m not willing to pay much for meh. That’s what they are.launch

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July 19, 2026

@springersound1844

Eufy software is the worst, glitchy, unreliable, and kludgy crap on the market. Horrible software that flat-out doesn't work. I would never buy again!!!launch

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April 25, 2025

@maxroth9795

Thanks for making this video I'm very disappointed with Eufy's software as the glitches have caused me to miss events that were very important. Making matters worse if you don't have internet for an extended period the cams I had were functionally useless paperweights because they stopped recording and missed some shoplifting and a fight that happened at our bar. I've called them out on this multiple times only to receive lame automated responses that didn't actually make a difference.launch

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December 20, 2023

Some long-time users report the system missing important events entirely, such as a car break-in captured only as the vehicle leaving, and accuse Eufy of false advertising regarding recording and detection capabilities.

@ArchieAU

This isn't an 'issue', it's just blatant false advertising. Standard practice for Eufy, nothing but absolute regret investing in their trash eco-system.launch

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December 19, 2023

@A-Negative

I have all eufy stuff have suggested to it many who have bought, big proponent of them —just bought eufy as Xmas gift for parents but have just been constantly let down with them in the past 2 years. Lots of issues. Even had a car break in 2 cameras missed entirely aside from recording just as they left the yard picking up nothing. Might have to move on from them. They are slipping.launch

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December 19, 2023

@MightyMick88

I have been complaining to Eufy from the first week I received the Eufy 2c nearly 2 years ago. In my experience this system is the biggest heap of Anker Chinese CRAP that I have purchased. Eufy do nothing except have you running around moving cameras and bullshit. I will never buy a Eufy product ever again. Sh I t rating 12/10 well done Goofy.launch

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February 3, 2023

Commenters say Eufy has promised USB or external hard drive storage expansion for the Homebase 2 for over two years without delivering it, leaving users limited to built-in capacity.

@jasonhill9088

Nice addition to the homebase 2, but when are they going to add USB memory expansion support? They've been saying it coming for well over a year!launch

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January 6, 2022

@vatech844

Hi Lifehackster, do you know when will they update the homebase 2 for expandable storage like external USB or HD. They have promised that feature for 2 years already. Bring it up to them, they’ll consider if it was you who raise it up. We noticed that bugs on new products when you cover it on your video gets fixed in no time. 😅launch

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January 6, 2022

Users describe receiving automated or unhelpful responses when reporting defects, and criticize Eufy for poor communication with customers about how their data is handled and about functional issues with the system.

@Sandbagger65

Eufy has trash customer service. I bought the S330 camera bundle and after a couple weeks started to realize they do not detect objects coming towards the camera. I contacted Eufy and explained this rendered the camera nearly worthless and asked to return and upgrade to the radar enhanced S3 Pro. I was willing to pay any difference in fees and any shipping costs. They refused and continued to send me AI written responses about how sorry they were but could not help me. I now have a $700 security camera set up that provides no security whatsoever. I would not ever purchase a eufy product again.launch

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May 31, 2025

@bryantmissions4664

Wow, first they don’t communicate to customers on how their data is being used/protected, then now they again aren’t communicating with the customer that advertised features aren’t functional. Glad I only have a Eufy doorbell, and I’ll be looking to replace it sooner rather than later.launch

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December 19, 2023

A user running two Homebase 2 units plus a Homebase 3 says the devices should work as a mesh network but currently don't, making larger multi-base installations messy to manage.

@JohnChristopherDeppTheSecond

It’s super messy. Especially when you have 2x HomeBase 2s and 1x HomeBase 3. They should act as a mesh network.launch

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June 4, 2023

Commenters point out that true continuous 24/7 recording only works if all connected cameras are hardwired; wireless battery cameras can only record based on motion detection, a limitation not always obvious to buyers.

@karigaither3467

You cannot do continuous recording UNLESS your cameras are all wired…you can only record via motion detection with wireless cams….just fyilaunch

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June 3, 2025