Dreame X40chat_bubble_outlineFrom real comments

Multiple users report slow response times, unhelpful representatives, and units stuck at repair centers for a month or more without resolution. Several call it the worst customer service they've experienced for a premium-priced product.

@Adunia1991

After not even one year one of our mops stopped to work. They should definitely improve pump and mopping systems... We sent it back and they couldn't repair it after one month waiting they proposed us a gift card for...new dreame which is ridiculous. We won't buy again we just want our money back. It's true video!launch

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April 6, 2026

@mrig-lord

I purchased the Dreame L10 last year, and while the machine itself is excellent—my mom absolutely loved it—the customer service has been extremely disappointing. This July, the device stopped working, and despite raising multiple complaints, the issue remains unresolved.\r\n\r\nThe unit was picked up twice for service, but instead of fixing the problem, the technicians made things worse. After the first repair, it was returned with loose parts and even a bolt inside the camera. Following the second service, the lidar sensor was damaged. It has now been over three months, and the problem is still not resolved.\r\n\r\nWhile the product itself is superb, spending 40k feels wasted if there’s no reliable service support. My advice: only purchase if there’s a proper service center available in your city.launch

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September 6, 2025

@nihal_singhania

The build and features are undeniably commendable, but ₹85k for a robo vacuum feels exorbitant to the point of absurdity. At this price, it’s not competing with other vacuums—it’s competing with an entire month’s household expenses. A more sensible price tag and this could’ve been a game-changer.\n\nAlso what about the customer support and service of the product because the reviews are not good! Spare parts, contacting the brand doesn't seem seamless!launch

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August 11, 2025

@coolfire0001

I was about to buy this a while back and then I saw the hundreds of complaints regarding ZERO CUSTOMER SUPPORT, and I can't have a machine COSTING 85k\n1) having no spare parts available \n2) no customer support\n3) no after sales service\nWhoever is looking to buy this should look at all this.\n\nThe machine might be great at what it does, but when something goes wrong with it you're not gonna get any help \n\nNo one in the entire community who reviews these type of products cover this. No one.\n\nPS: I do appreciate you putting this video btw, you should do reviews of such stuff more often :)\nIt puts out a fresh perspective of a product which is usefullaunch

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August 11, 2025

Dreame confirmed via support that the side brush is intentionally disabled on carpet to avoid damage, leaving edges and corners of carpeted rooms uncleaned. Several users say this makes the robot ineffective in fully carpeted homes.

@JP-ue8ni

@vacuumwars Can you please confirm why the x40 performed so poorly on your mopping score of 3.7. It certainly didn't seem to line up your comments in the video let alone other with other experiences. It seems to have the exact same moppong set up as the l40 which you rated 4.7 (among the absolute best and above s1 pro which people widely regard as the best). 3.7 is below even mid range performers which is below average to my understanding\n\nAdditionally you've got l40 rated at 4.6 vs the x40 at just 3.5 despite getting the exact same score of 22 in obstacle avoidance and not appearing to have issues with it's path efficiency. And finally you've got 4.3 vs just a measly 2.6 on battery life for the exact same battery\n\nReallly confused. Could there be some discrepancies and does it warrant adjusting the x40 scores accordingly? it's still the top model available in aus and the l40 and l20 aren't available here\r\n\r\nHoping to find out if I'm missing something as I'm tossing up whether to buy the X40 which I am getting for $1575 AUDlaunch

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January 5, 2025

@Klaas_H

Its great that you noticed that the X40 does not clean edges on carpet. The side brush will not come out or even spin at those edges\r\n It is useless if your house is fully carpeted. This one was designed for the Chinese market where most homes have hardwood floors.launch

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October 4, 2024

@adrispiro9426

This is the official answer from Dreame support about the side brush (After many tests in the research lab, we found that the side brush not only could not clean the carpet, but even caused damage to the carpet, so we disabled the side brush function on the carpet.)\n\nI have share your video in my Dreame group on Facebook with 8 k followers 👍\n\nAs always nice video! 😍🙏launch

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July 28, 2024

@tyr0n313

Maybe I missed it, but I didn’t hear any mention of the side brush not running while on carpet. Is that a setting or has it been fixed? I can’t imagine having a robot vacuum, much less one at $1900, that can’t clean the edges or corners on carpet floors.launch

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June 1, 2024

Owners report failures such as mop pumps breaking, dust bins not emptying, squeaking during self-clean, sensors failing to detect obstacles like pet waste, and units dying shortly after warranty expiration.

@Adunia1991

After not even one year one of our mops stopped to work. They should definitely improve pump and mopping systems... We sent it back and they couldn't repair it after one month waiting they proposed us a gift card for...new dreame which is ridiculous. We won't buy again we just want our money back. It's true video!launch

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April 6, 2026

@Jenn-Marie

I loved my for the first 9 months. I thought it was a miracle robot! THEN it starts having dust bin not installed when it is, even cleaned and filter changed. Now the dust bin wont epty on its own and I have tried everything. I would love advice because i loved it at first!launch

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January 26, 2026

@GracyOhGracy

Dreame robot vacuum really doesn’t last, their after sales service and repair sucks too with Dasher. My Dreame ultra was stuck at their service centre for more than 1 month. And got back already spoil again shortly. \n\nTheir mapping sucks too. Constantly need to remap 😂\n\nRobot finally died immediately after 2 years warranty. Never buy Dreame anymore. Bye bye 😂 don’t even wanna invest in their exp robots anymore.launch

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August 10, 2025

@ilove_anime157

The customer service Terrible! Worst customer service and the product is not reliable. I have not been able to use my robot in over a month because the support team takes 24 hours to respond so the back and forth lasts so long before any action or resolution is reached. The time it takes to handle a case is abnormally long. I started my claim in 5/19/25 and my robot is still not working. I feel scammed! I only used it for 5 months!launch

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June 27, 2025

Commenters repeatedly call the price steep or absurd relative to household budgets, recommending buyers wait for sales like Black Friday or Prime Day to get better value.

@neru4557

85k product just a 1 year warranty. Especially when the product is equipped with delicate sensor. Company can offer review units to youtubers but cannont offer atleast 3 years warranty to consumer those going to buy such product with there hard earned moneylaunch

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August 14, 2025

@nihal_singhania

The build and features are undeniably commendable, but ₹85k for a robo vacuum feels exorbitant to the point of absurdity. At this price, it’s not competing with other vacuums—it’s competing with an entire month’s household expenses. A more sensible price tag and this could’ve been a game-changer.\n\nAlso what about the customer support and service of the product because the reviews are not good! Spare parts, contacting the brand doesn't seem seamless!launch

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August 11, 2025

@Dant33vans

as Ranjit said it's very very pricy at 85k, if you're wondering about pricelaunch

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August 11, 2025

@aarone8013

The Dreame series needs more configurability for when it empties the dust. It should be similar to how it does mop washes - by area. To rub insult into injury, they have recently removed the ability to interrupt to go empty the bag!!! The only option is to cancel the job to prompt an empty - or do it manually. Great. Unacceptable given the $$$$$.launch

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July 8, 2024

Users report the robot misreading floor lines as wires (halting cleaning), over-cautious object avoidance that still triggers despite settings changes, and odd movement patterns compared to other robots.

@TBBates-iq7dg

We have three bot vacs, with the Dreame X40 Ultra being one of them. I mostly agree with this review, as it is a wonderful robot vacuum. That said, these are the things that make it a \"miss\" for us and have us still on the lookout for the ultimate robot vacuum.\n\n1.) It does not do well along the edges of area rugs. I constantly find crumbs on my hard floor all along the edge of my area rugs. My Eufy C10 seems to handle those areas just fine though.\n\n2.) Still too tall, as it won't go under most of my slightly raised furniture. Another reason we still have our Eufy C10, as it goes under our couches, bird cage, night stands, etc.\n\n3.) Often has really odd navigational patterns. I tend to watch my robot vacs and the Dreame has more odd movements and delays than my others.\n\n4.) The Dreame will not work on our shag area rugs in our master bedroom. On one it usually cannot even get up on it. The other it just bogs down. Again, we rely on our Eufy X10 to handle these rugs.launch

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January 4, 2026

@user-om4fc1lm3b

I have this robot. A major con is that it thinks lines in tile floors are wires. This means it won’t go over the line. In my house it means it often only cleans one room instead of all five. \n\nMany others have written about this in Reddit. Dreame hasn’t done anything to solve the problem. \n\nReally makes the robot useless.launch

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December 8, 2024

@SergejBroski

Can confirm that the object detection is to way to much. after 15 \"ignore\" detection setups it still thinks that my lamp base needs to be avoided. To avoid this I set up to bump into thinks. it still detects this and makes photos in the app but cleans to the edge.\n\nGreat video and matches my experience.launch

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July 28, 2024

@drivescorvette

Thanks for this video, very informative. I read a review that the x40 reads the room initially then does not continuously watch for obstacles so if you move something after it starts, it will not clean that spot. This same review said obstacle avoidance could be better. Your opinion please.launch

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May 18, 2024

Owners worry about limited access to genuine spare parts, especially as Dreame releases new models quickly, and describe difficult, invasive repair processes for simple part replacements.

@coolfire0001

I was about to buy this a while back and then I saw the hundreds of complaints regarding ZERO CUSTOMER SUPPORT, and I can't have a machine COSTING 85k\n1) having no spare parts available \n2) no customer support\n3) no after sales service\nWhoever is looking to buy this should look at all this.\n\nThe machine might be great at what it does, but when something goes wrong with it you're not gonna get any help \n\nNo one in the entire community who reviews these type of products cover this. No one.\n\nPS: I do appreciate you putting this video btw, you should do reviews of such stuff more often :)\nIt puts out a fresh perspective of a product which is usefullaunch

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August 11, 2025

@CityScapesYT

Yo, owner of a L10 Pro Ultra here. Please address the frontwheel issue on the dreame products. My frontwheel casing broke after only two months (different floor heights). Try replacing the front wheel and you‘ll discover the absolute terrible construction design of the dreame bots. You have to complete tear it apart, even the mainboard and front camera, to just replace the freeking frontwheel. I‘d appreciate if those aspects would also be taken into account when rating the product. Reparability would definitely be a zero for the dreame products from me. And even though I really love the vacuum overall, the lack of reparability put me completely off in buying anything ever again from that brand…launch

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July 1, 2024

@bigjimmy428

I have the X30 and love the unit itself but them coming out with new units so quickly and not having parts for the last one is very worrisome, even the cleaning solutions have been hard to get.launch

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June 1, 2024

@TurkeyTomDeezNuts

Don't they also now have a pro ultra that's even more expensive... They may have a great product... But their apps sucks. Also upon looking, they don't seem to have any parts for these out other than garbage third party stuff. I can't really invest in it if I don't know if I can get parts.launch

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June 1, 2024

A few users report their hardwood floors got scratched, with one attributing it to grout picked up from tile transitions acting like sandpaper.

@atlant2566

U fortunately my scratched all my hardwood even thought nothing was on the floor but i think what caused it was. I had tile at the front door which was he vacuming than going to hardwood so i am assuming it was grabbing tile grout and than it became as sand paper on my hardwood so avoid doing tile and floor same time. I made him stop doing tile just hardwood but damage has been done.launch

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October 23, 2025

@atlant2566

I dont know but this cost me over 40k in damages. I bought one 7 months ago and now all my hardwood floor arouns 40k is scrwtched up. I am so pissed but what i am going to do now. 😢launch

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August 7, 2025

@blitzkriegMO

Hi Jamie, I just received my X40 Ultra, and I find the vacuum performance mediocre, it would struggle to pickup cat litter on Max+. I'm using the rubber brush (don't have the tricut just yet). I can easily see a gap between the brush and the floor, i.e. the floor does not touch the ground, not sure if this is normal or not. Customer service has not been of much help so far. I would really appreciate if you could let me know if you see a gap or not, and how far the rubber brush should be from the floor. Thank you!launch

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December 10, 2024

Several owners describe the robot struggling to climb the dock ramp when mop pads aren't installed, due to an upward curve at the ramp's edge that differs from the previous X30 model.

@Dawho99

just picked this up for $699... this was my pick about a year or so ago, it was going to $2000 at one point, then saw it as $1200ish ... cant believe i got this for $699... does the sewer water thing have a pump? on the diagrams and in your setup it seems that the drain does not have to go on the floor, but rather that it does use a small pump to flush out the dirty water... cant seem to find much specification about maximum distance and heightlaunch

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October 20, 2025

@alexleon8406

I'm having a docking issue with my X40 when the dock is on medium/high pile carpets. The issue is with the ramp extension where the end of it has an upward curve to it whereas the X30 ramp extension does not have that. It's flat. I'm not sure it was changed since it makes it difficult for the robot to get over that curve on the edge of the ramp as it's backing up. The issue only occurs if the mop pads are not installed. I presume that the ramp extension on the X30 will work on the X40 dock. Are you able to confirm?launch

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July 28, 2024

@alexleon8406

I'm having an issue with my x40 where it struggles to get onto the dock ramp because the edge of the ramp flares up so it can't go over it. It seems to only occur when the mop pads are not installed.launch

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July 24, 2024