Dell XPS 13 9310From real comments

Verdict distilled from 42 mentions across 14 aspects in comments under product review videos.

Positive sentiment43%
PROS 43%
CONS 57%

Rank based on 42 mentions across 14 aspects

View the verdict as

Buy this if...

  • You want a quiet, cool-running, compact ultrabook with a premium sleek design
  • You value a sharp display (FHD+, UHD, or OLED) for everyday work, browsing, and study
  • You can catch a discount, making it a strong value versus similarly specced competitors

What users love

Skip this if...

  • You need reliable USB-A ports without dongles or more expansion options
  • You're wary of trackpad glitches, screen flicker/blackouts, or inconsistent driver stability
  • You expect strong customer support and warranty service if something goes wrong

What users complain about

Compare in seconds

Based on user comments

Best choice
1Premium
MacBook M4
15-inch screen great for productivity and eyesightFast, capable performanceLightweight and portableBase storage too low and expensive to upgrade13-inch screen feels too small for someExpensive upgrade pricing
MacBook M4
15-inch screen great for productivity and eyesight
Fast, capable performance
Lightweight and portable
Base storage too low and expensive to upgrade
13-inch screen feels too small for some
Expensive upgrade pricing
Best value
2Premium
MacBook Pro M1
Great value, especially refurbishedStrong sustained performanceExcellent battery lifeTouch Bar divisiveness13-inch model limitationsOverkill for casual users
MacBook Pro M1
Great value, especially refurbished
Strong sustained performance
Excellent battery life
Touch Bar divisiveness
13-inch model limitations
Overkill for casual users
3Mid
MacBook Air
Handles professional workloads wellLong-term performance and reliabilityLightweight, fanless, and silentExpensive storage upgradesCostly RAM upgradesScreen quality trails the Pro line
MacBook Air
Handles professional workloads well
Long-term performance and reliability
Lightweight, fanless, and silent
Expensive storage upgrades
Costly RAM upgrades
Screen quality trails the Pro line
4Mid
MacBook M1
Exceptional longevity and reliabilityGreat value on the used/refurbished marketOutstanding battery lifeBattery health degradation over timeLimited future OS/software supportWeaker webcam and display motion smoothing
MacBook M1
Exceptional longevity and reliability
Great value on the used/refurbished market
Outstanding battery life
Battery health degradation over time
Limited future OS/software support
Weaker webcam and display motion smoothing
5Premium
MacBook Air M3
Long-Term ReliabilityStrong Everyday and Creative PerformanceDramatic Upgrade From Older MacsOverpriced RAM and Storage UpgradesInsufficient Base RAM/Storage for the PriceSingle External Display Limitation
MacBook Air M3
Long-Term Reliability
Strong Everyday and Creative Performance
Dramatic Upgrade From Older Macs
Overpriced RAM and Storage Upgrades
Insufficient Base RAM/Storage for the Price
Single External Display Limitation
6Mid
Apple MacBook Air M1
Intuitive Drag-and-Drop App InstallationBattery LifePerformance & SpeedLimited RAM on Base ModelSingle External Display SupportNon-Upgradable Storage
Apple MacBook Air M1
Intuitive Drag-and-Drop App Installation
Battery Life
Performance & Speed
Limited RAM on Base Model
Single External Display Support
Non-Upgradable Storage
7Mid
Lenovo ThinkPad T480s
Extensive RAM and hardware upgradeabilityExcellent longevity and reliabilityGreat value on used/refurbished marketSmaller battery than base T480Lower-power MX150 GPU variantMinor hardware quirks
Lenovo ThinkPad T480s
Extensive RAM and hardware upgradeability
Excellent longevity and reliability
Great value on used/refurbished market
Smaller battery than base T480
Lower-power MX150 GPU variant
Minor hardware quirks
8Mid
MacBook Air M4
Long-term reliability and longevityHandles demanding workloadsStrong value for priceBase storage too small and costly to upgradeCamera notch dislikeRAM limits for heavy multitasking
MacBook Air M4
Long-term reliability and longevity
Handles demanding workloads
Strong value for price
Base storage too small and costly to upgrade
Camera notch dislike
RAM limits for heavy multitasking
9Premium
MacBook Air M5
Powerful M5 performanceExcellent build qualitySilent, cool, fanless operation60Hz display refresh rateThermal throttling under sustained loadRising Apple prices
MacBook Air M5
Powerful M5 performance
Excellent build quality
Silent, cool, fanless operation
60Hz display refresh rate
Thermal throttling under sustained load
Rising Apple prices
10Mid
Asus ZenBook UX32VD
Dedicated GT620M gaming performance
Asus ZenBook UX32VD
Dedicated GT620M gaming performance
You are here
31Premium
Dell XPS 13 9310
Sharp, high-quality display optionsSleek modern designStrong value with discountsDisplay flicker and black screen issuesOverheating and driver/software instabilityPoor Dell customer support
Dell XPS 13 9310
Sharp, high-quality display options
Sleek modern design
Strong value with discounts
Display flicker and black screen issues
Overheating and driver/software instability
Poor Dell customer support

Who wins on what

Ranked by what users actually praise

Overall Impression

The design and display consistently impress reviewers and owners alike. Commenters repeatedly praise the thin, bezel-less, wedge-shaped design as looking modern years after release, with several saying it makes MacBooks look dated by comparison. The FHD+, UHD, and OLED display options are called crisp, sharp, and bright, and the machine runs cooler and quieter under load than rival ultrabooks, making it a popular pick for silent, portable work setups.

Reliability issues plague a meaningful portion of owners. Multiple users report trackpads sticking or becoming unresponsive, screens flickering or turning black, power buttons failing to boot without long holds, and overheating during idle or light use. Others cite driver instability, blue screens, and BIOS-related throttling problems. IT professionals managing fleets of these units specifically flagged declining Dell build quality and frequent driver-update breakage.

Dell's support experience draws sharp criticism from frustrated buyers. Several commenters describe disappointing interactions with Dell customer service, including outsourced or dismissive representatives, refusal to acknowledge hardware faults, and lengthy escalation processes before getting help. Combined with the high price point for what some see as modest CPU specs, this has pushed a number of former XPS owners to consider switching to Apple or other brands for their next purchase.

Outdated / Not-accurate data?