Bang & Olufsen Beosound A1chat_bubble_outlineFrom real comments

Multiple users reported failures pairing the speaker with Alexa, receiving 'disconnected' errors or being unable to resolve the issue even with regional support. Others struggled to connect Spotify or the companion app entirely.

@Miss_daisy_and_co

Mine won’t connect to Alexa either. Have connected the Melbourne Representative they have been unable to assist. They are looking at swapping me to a different brand. Can’t find a solution. Also can’t mute calls so phone calls consistently interrupt music. Would never purchase again. Stuck with 2.launch

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September 30, 2025

@frederickbanjoman9482

Erin i got the Explore but BandO say it doe snot link to Alexa or Siri. You said it does so. How can i connect using alexa. Thanks Erinlaunch

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May 18, 2023

@xiaochenzhang7162

My speaker won't connect to the app, it just loads and jump back to the main page multiple times without the speaker being added - clearly a glitch, can't find help on your website eitherlaunch

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January 6, 2022

@michaelsadowitz9224

B&O team - I cannot get it to work with Alexa. I have it enabled in your app and it shows up in the Alexa app but as \"disconnected.\" When I try to remove and repair it, it says \"We are having trouble pairing with your device.\" Please help!!launch

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December 30, 2021

Users who paired two units for stereo sound reported the pairing not surviving power-off cycles and needing to be reconnected every use, plus general connection drops in stereo mode.

@timhere1972

Hi, bought a couple of these recently for stereo pairing and they do sound very, very good. Though when they are turned off, the next time they are used the stereo pairing is turned off. I’ll always use them in stereo - so will I always have to connect them again every time? Might a future software update fix this so they remember their stereo state? Thankslaunch

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September 5, 2023

@mohansinghvs6484

amazing sound bought two original units.but struggled a lot with connectivity issues, for support i advised BO people to send their engineers to bose corporation .finally gave one unit to an engineering kid..other unit grounded as dead but alive..launch

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July 16, 2022

@erenbetin

Best speaker i've ever used ! I bought 2 of them just for the sake of stereo feature.BUT so much connection problem when paired in stereo mode ! I hope 2nd gen fixed that huge problem.launch

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May 18, 2020

Users reported the speaker turning on and off repeatedly with error sounds, difficulty turning it off entirely, and app crashes during device setup.

@Matt4jackson

Do NOT buy. My speaker never works keeps turning on and off. All I hear is bing bong bing bonglaunch

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August 12, 2023

@shad0w1sbr0ken

Hi there, i have an problem turning off the beosound a1 gen 2 whenever i try it doesnt close what can i do?launch

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April 22, 2023

@xiaochenzhang7162

My speaker won't connect to the app, it just loads and jump back to the main page multiple times without the speaker being added - clearly a glitch, can't find help on your website eitherlaunch

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January 6, 2022

Several users reported charging taking around six hours despite using compatible fast chargers, far slower than advertised, with one describing it as pathetic.

@vinaykejriwal9028

I am having hard time charging them, have PD 65w usb c charger and the speaker is not charging at all. I tried with norbal USB A to C cable and 5w charger, it took 6 hours to charge to full without use. Pathetic.launch

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February 10, 2023

@paulmachanzie7462

I have a problem with mine and its the charging time. Charging usually takes about 6 hours which is way slower than advertised. I connected the cable with my 5V/3A charger brick but nothing changed, still the same. I was wondering if anyone here having the same problem as mine? Please let me know how can i fix this issue. Thanks!launch

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September 18, 2022

One user reported the speaker draining battery even while charging shortly after purchase, with B&O delaying replacement despite proof of the defect, and another noted battery life issues on an older generation.

@dimitriospatsidis7078

Beosound A1 2nd Gen – bought it this winter, barely used it, and now it drains battery even when charging.\n\nVideo proof sent. Still, B&O delays with inspection requests instead of replacing a clearly defective product.\n\nShameful for a brand that claims to be “premium.” I paid for quality — got treated like I bought a cheap clone.\n😢😢launch

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June 8, 2025

@a-simpler-time

My gen one A1 is one of my favourite things I own. Battery life a bit iffy bit I love itlaunch

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March 9, 2022

Some commenters noted the A1 doesn't have prominent bass compared to competitors like Bose, and that EQ adjustment is needed to get more bass out of it.

@omarjhungoor2598

you got to use the EQ bro. this why it sound flat. 😂when useing the EG it sound way better and more bass then the sound link.launch

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July 4, 2025

@1carusGG

I think that I prefer the BOSE because of its prominent bass.launch

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March 3, 2024

One user felt that for its price point, the speaker should have included Wi-Fi connectivity in addition to Bluetooth.

@Christian.Anguiano

I purchased this a week ago and I tested it against the Sonos roam 2. It gets louder and the sound doesn’t get distorted at 100% volume. Great battery life but for that price point it should’ve came with Wi-Fi alsolaunch

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June 13, 2025

A user noted that a software update estimated to take 7 minutes actually took around 25 minutes, joking about it compared to Windows updates.

@benl5642

Wow just got my G2 and running software update. Are you guys learning from Windows? The 7 minutes estimated update took something like 25 mins. You are B&O. Deliver on your brand promise ;)launch

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January 14, 2022